Who to Contact
Communication Protocol
The Math and Science Academy (MSA) takes seriously all questions, concerns or complaints by students, employees, parents or other persons. MSA uses the following communication progression to make certain all issues are addressed in a professional and timely manner. If your issue is not resolved at the lowest level, please proceed to the next level. Please do not jump levels, as this causes inefficiencies to occur. Please refer to the communication protocol below. Proceeding to the next step in the progression should not occur until the contact person involved in the current step has had adequate time to address the issue at hand. This time period is typically two school days between steps.
For further details on filing complaints, please see School Policy 103.
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