Contact Us!   Attendance: (651) 578-8061   Main Line: (651) 578-7507

Technology Troubles?

Use this page to help solve some of the most common technical problems you may be having on day 1.

(New 9/2/2020) The Sound Is Not Working on my Lenovo T450s Laptop

The Lenovo's have an issue involving the keyboard mute button and windows. First, confirm the orange light is off on the mute button (F1). To turn this light off, hit FN + F1 at the same time. If that doesn't work, try hitting just F1. The light on the keyboard must be off for the speakers to work. Once you are sure the orange light, hit the volume up button on the keyboard once or twice, and then confirm that windows itself isn't muted by checking down by the clock and confirming that the computer itself is not muted. If sound continues to not work, please contact Justin Gehring by emailing justin@jrcorps.com

Where do I go for my first class?

All classes are handled over zoom. Zoom links were sent to both your student email account, as well as to your parents via email. If you did not get them, you can find them by clicking here and signing in with your student account. If you are still unable to find the links for your first period class, please email both your first period teacher, as well as Justin Gehring at justin@jrcorps.com. If you don't know your username and password to sign in, please see below.

I can't sign into my Chromebook (Gray Asus Laptop):

First, make sure you are signing in with your full MSA email address. This should be username@mnmsa.org. Your username in most cases is your full name with no spaces. For example, if your name was "Justin Gehring", your username would be "justingehring" and you would sign in with "justingehring@mnmsa.org". Parents can also get student usernames and passwords at the bottom of this page by signing in with their parent logins.

I can't sign into my Laptop (Lenovo), it says "My Password Has Expired":

The laptop passwords are independent of everything. By default, the password is not set. Some of the computers have decided to want to have the password reset. If you wish for the laptop to have a password, leave the old password blank, and fill in the new password for the laptop you wish to have (this will not affect a student's MSA password). If you do not wish to have a password, leave all 3 fields blank, and hit continue. This should allow you into the laptop.

I can't sign into Google/Gmail/Google Classroom

First, make sure you are signing in with your full MSA email address. This should be username@mnmsa.org. Your username in most cases is your full name with no spaces. For example, if your name was "Justin Gehring", your username would be "justingehring" and you would sign in with "justingehring@mnmsa.org". Parents can also get student usernames and passwords at the bottom of this page by signing in with their parent logins.

I don't know my username or password, Help!

To get a student's username or password, a parent must first sign the internet acceptable use agreement. Parents will need to use their login to do so. If a parent no longer has their log in, please contact Justin Gehring at justin@jrcorps.com.

Help, my laptop is broken or not working. What should I do?

If you are unable to attend class because of a laptop issue, please start by notifying your teacher. They may be able to provide you with access via phone, or another method. If you have another method to connect into the Zoom meeting, please try to make use of it. Then notify Justin Gehring via email (justin@jrcorps.com) with a description of the problem to arrange for a swap or a repair.

Other Technological Issues

Pleae contact Justin Gehring (justin@jrcorps.com).


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Math and Science Academy
8430 Woodbury Crossing
Woodbury MN 55125
Hours: Click Here For Details

Main School Line: (651) 578-7507
Attendance Line: (651) 578-8061
General Fax: (651) 578-7532
Student Records Fax: (651) 800-4600
E-Mail: info@mnmsa.org

Our Sponsor

Liz Wynne - Director
(763) 557-6676 | liz.wynne2@gmail.com
P.O. Box 581639
Minneapolis, MN 55458-1639

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